Thursday 8 September 2011

Poor Customer Service - worx, cordless lawn mower


For anybody interested in buying this mower this will be something to take into account before you buy.



Pros

Environment Friendly, no gas

Light weight, good maneuverability

Easy grass catcher installation

Easy overall installation, it took 20 min for me though I am a novice

Portable battery, have option of charging when docked or undocked in mower

Easy to clean, by blowing dry air



Cons

Does not mow 6000 sqft as advertised

With full charge mulch for 30min, with grass catcher/discharge 45-60min run time.

It is not one touch height adjustment, will need to manually adjust all 4 wheels

Handle is not completely collapsible

Will need to mow in dry grass, so requires you to mow in mid afternoon, reduces run time when mowing on moist grass WORX WG783 Lil' Mo 14-Inch 24-Volt Cordless 3-In-1 Lawn Mower with Removable Battery

If you are looking for 14" mower - get this one. SMALL, light, SILENT, easy to use. I originally looked into it's bigger brothers and Black&Decker siblings, but when I lifted them in the local store - there's no way I'd be willing to use 90lbs/45kg+ tank in our small yard.



The assembly takes about 2 minutes and you are ready to go. My battery was 3/4 full. But recharged it before use.



I totally love it - great for our small yard. I had 5 mowers so far - 4 gas and one electric - sure the yards were way bigger, but overall handeling of Lil Mo just rocks - plus it's quieter than our cordless trimmer. Unbelievable.



I tried mulching and bagging - the grass was wet and it performed extremely well - no clogging. It has a great power for the size.



One tiny thing - there was a rattle in the battery - so good reason to disassemble it :) - a tiny piece of tin from soldering fell out. The good news - Worx is using two standard size of 12V batteries - so after these die - relatively easy fix... My wild guess it's this one [...]. Anyway let's see in 12 months when the battery warranty expires.

Ok, i am speechless about the quality of the WORX Eco 14 inch LIL Mo cordless mower.I pre-ordered sight unseen and went from a 22inch gas mower to this 14inch cordless electric.Simply put it actually exceeded what a my regular mower could do. Yes being smaller(8 inches) it took more walking to get the same sq ft done(30%more), but at a weight savings of (66%) in comparison! Yet i still got a workout as being light and nimble...compact it actually did 50% of my weedwacking during the mow! Tilting the 33lbs mower was easy,but my arms and forearms were still a little sore from weedwacking with it.I never kept track,but I believe i did 60% of the mowing pushing with ONE HAND lol. Now for the main question, how did it mow? Perfectly, it did EVERYTHING my other mower did. Same fescue grass,weeds,trumpet vine stalks,pine cones,Zoysia Grass.I mowed my lawn and two of my neighbors on a single charge(total of between 5,000 and 6,000 sq feet)it went down to one bar as it did approx it rated job length.To give you an example of its power, my neighbor left a 2inch piece of PVC pipe scrap out in his thick grass, i ran over it and the mower shot it 8feet and it banged of his vinyl fence like a gun shot. I did all mowing on semi moist grass on the lowest cut setting. The underside had two small clumps to wipe off,but nothing abnormal for three yards worth of mowing. I also ran over a plastic bag,and some thick paper leaflet...both became shredded like my gas mower would have done. It is not silent, yet i mowed for an hour straight with no hearing protection or my ear buds and never got a headache or bothered by the whirring of the blades. Easy to put together,Charger and battery are of incredible build quality,mower has excellent design and build quality as well. Let the battery charge overnight when you unpack it(it says it in the instructions).I only mulched the grass,yet i kept the bag on because this little thing looks naked without it:-). A+++ Worx,i am impressed.

Received it yesterday.As soon as I have set it up,I realized that the product description is wrong.Don't expect any fancy features like-single lever cutting depth adjustment or fully collapsible handle.No.You have to turn it over to hand pull the 4 wheels to adjust the cutting height,unless you disassemble the handle,don't expect it to fold down anyhow.Of course the power cannot be compared to the corded ones,but for this price,it is a buyer's choice.Unless it breaks down within 30 days ,I'll keep it.Just feel disappointed when it doesn't match with its description.

This was my first cordless electric mower. I purchased this one because this was the only one in the price range of a cheap gas powered mower (usually $150) that I seem to buy every 5 years. BLUF: I would buy this mower again.



Pros:

Can mow front and back lawn on one charge (about 4500 square feet)

Note: total battery capacity increases a bit over the first few recharging cycles

Very Quiet

Very light weight mower and battery

Battery charger works well

22 minutes to assemble



Cons:

Adjusting the cutting height is awkward. I have to flip the mower upside down to do it and to make sure all the wheels are the same height, but this is easy since it's so light

Some of the grass is beaten but not cut and needs a second pass (in mulching configuration)

Grass must be almost completely dry

Like most mowers, a 14" mower only has a 12" - 13" blade

This is my second cordless lawn mower. Last year I purchased, for a LOT more money, the Neuton CE 5.2 14-inch cordless mower. My main problem with it was the battery: you had to charge the begeebers out of it. Indeed, the instructions suggest that for the winter you keep the battery hooked up to the charger at all times (which I was unwilling to do). At one point I thought the battery had died and would no longer hold a charge: I finally got it back up to speed by charging for some 72 hours.



So, in early June 2010 I saw the new Worx 14-inch cordless mower being offered for half the price of the Neuton (I pre-ordered and received July 3rd). I decided to give it a try (I have two houses, each with a small yard).



Very impressive! The removable battery (which is a feature I also liked on the Neuton) charged quickly (they say 5-7 hours for a full charge if the battery is depleted). Plus, unlike the Neuton, there is an indicator on the charger that turns green when the battery is fully charged.



The Worx comes pretty much assembled, save for the handle (easy to put together). In no time I was mowing. It had been raining and I had neglected the yard, yet this little lightweight mower easily cut down the thick St. Augustine grass (some about 12 inches high). I mowed for an easy 20 minutes with no diminishment of power. I have not attached the grass-catcher, but it seemed to mulch the grass very well (I saw no need to rake). The battery then quickly recharged. Really, if you want a cordless, battery operated mower for a low price (at least, low for this class of mower) this Worx simply can't be beat.



Edited 1/9/11: boy, the price has almost doubled. It was a great mower at around two hundred, but I don't know about three-fifty plus. - Cordless Lawn Mower - Cordless Mower - Electric Lawn Mower - Worx'


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