Friday 13 August 2010

Customer Service - snowthrower, snowblower


This came by truck in a wood framed heavy duty cardboard crate. Wood skid on the bottom and wood support frame on top. It arrived without a scratch on the crate so that impressed me...I mean it(the crate)looked showroom fresh so that was great if not incredible. Unpacking and setup was impressive,..this machine is well built and very much commercial rated. The tines have shear bolts instread of shear pins which I like. The engine came with oil and started right up after adding the gas and hitting the electric start button once. The boom swings smoothly via a control lever which is nice, and it also has a headlamp. The handle bars attach with 4 (not two) wing bolts which I liked,..no skimping. Just a great machine and hogged right thru the drifts. I am very pleased with the price and quality. Especially the quality. Poulan Pro PR624ES 24-Inch 208cc LCT Gas Powered Two-Stage Snow Thrower With Electric Start 961920037

Purchased this from Amazon on 12/28 for 679 + free shipping. This is Item # 261512, but on 12/30, received shipping notice from Northern Tool and noticed Model # 26150 was shipped. After sending 3 emails to No. Tool, finally got them to admit it's a different unit available for 599 from a number of Online retailers.



The Northern Rep told me he could not correct the order because I bought it on Amazon, but could cancel the order and take a new order for the correct item at $699 & $85 shipping. Got an email on 01/04 indicating they had requested the item be returned by the carrier and once they received it, would refund my card.



I also filed a complaint with Amazon, but thus far, no word.



The shipped unit has smaller tires, a much lower intake height and a smaller engine among other things.

Bought this unit in November 2008 for $649. Couldn't find anything else under $800-$900 with a headlight, remote chute control, auger lock and variable speed settings. Did I mention free freight delivery right to the house and the friendly driver who helped me take the thing off the semi-trailer and then carted it to my garage. I was lucky this guy was so helpful.



It was extremely well packaged, took only about 30 minutes from opening the box, doing some minor assembly, adding oil and gas, to firing up the engine. This unit is surprisingly well built, loaded with features and fairly easy to handle. I wanted to wait until a full season of use and non-use before evaluating. This machine handled a Western New York winter without a problem. Started each time on the first or second pull and never gave an issue during the year. Cuts through deep snow without bogging down.



The only thing I think needs improvement is the length of the handles. They need to be a bit longer to help create greater down leverage when turning or maneuvering. (Found my rotator cuffs aching after each use. I was surprised this happened considering that I am no couch potato. Note: After using my daughter's Yard Machine snow thrower to clear her yard, I never experienced any similar discomforts).



Since the 2009 winter season is looming around the corner, I went to fire the beast up to ensure it was ready for battle. Choke on, fuel on, primed and ready. First pull it fires right up and runs smooth as glass. Now I can only hope I really don't have to do this for real.

This is my First snow thrower, and I had done some research before buying anything. I was about to buy one of the big-box-stores affiliated brand snow thrower, but the Poulan-Pro was only slightly more expansive yet proved to have much more to offer such as the headlight (great addition), the easier to use chute control handle, and even the color is better ;)



we have a VERY long driveway which was the reason for getting this (no way I could shovel THAT much snow) and this thing will clear the 100ft driveway + back path to house + ~100ft street walkway in about 30-45 minutes at 4"-6" of snow - heck, I even clear the neighbors area where the snowplows block the entrance to the street. this thing works like a charm!



the only reason why I didn't give it 5 stars are the fact that it came with 1 tire deflated (it's losing air every couple of days- I've contacted customer support, and am awaiting a response about that), and the fact that the skid plates have gotten rusty very quickly - after 1st use. again - this is my first machine so maybe I'm expecting too much of it, but I'm learning as I go. Other than that - this thrower blows! and FAR!



Definitely a step up from the 'lower end' 2 stage throwers.

Purchased a 624es on Amazon through Northern Tool; was shipped a 5524es in its place . The product received has a retail value of at least $150.00 less than the machine paid for . Contacted Northern Tool and was told the machines are essentially the same , another lie !! Can't believe that Amazon still has Northern's products on their web site .Poulan Pro PR624ES 24-Inch 208cc Gas Powered 2-Stage Snow Thrower With Electric Start (Non-CARB Compliant) #961920029

After spending weeks of research on snow throwers and multipel trips to BORG and mom and pop dealerships, I've decided to pull the trigger on this Poulan Pro PR5524ES Pro 5.5HP 24-Inch 2 Stage Snow Thrower with Electric Start and remote chute. Poulan Pro is actually owned by Husqvarna.



Delivery: This item arrived pretty fast and the driver was kind enough to use his lift gate and palette lift to haul it to our garage.



Packaging: Amazing and the box is very sturdy and has a built in palette.



Assembly: Really easy to assemble, no missing parts, was able to run the machine 15 mins after taking it out of the package.



Instruction Manual: Easy to read and easy to follow.



Finish: Great finish on the machine.



Unit: Wow, not a lot of plastic on this thing. The chute is solid and very easy to control. The unit looks like it will hold up well. The headlight was great addition and we've gotten 3 heavy snows already and this thing cleared over 7 inches of snow like it was nothing. The integrated toolbox is neat and actually functional. Speeds on the gears are pretty easy to control. Say bye bye to them nagging back aches once you have this snow blower on your arsenal.



Overall, I highly recommend this snow blower to any homeowner, it is the perfect snow blower and it drives itself, pretty effortless to use. I got a great deal on because I got this unit for $649.00 with free shipping from Northern Tool through Amazon and definitely glad that I pulled the trigger because the price on this unit went up to $899.00 two weeks of ordering it.



Hoping this review can help other homeowners like me researching for the best bang for the buck snow blower.



Kind regards,

Chris DLP - Snowthrower - Snow Throwers - Snowblower - Poulan Pro'


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