This item arrived with a broken oar. I immediately called INTEX to ask for a replacement and was told that they don't replace parts that arrive broken. It was obvious that the oar was packed broken as the box was very well packed, the kayak was nicely rolled and very tight in the box with the oars in the middle of the tightly packed items so there was no way the oar was broken during shipping. They want me to return the entire item to amazon (mind you, this item weighs nearly 40 lbs. so the cost of shipping won't be cheap) Not to mention that this was a birthday present for my son so I hate to send the item back and wait for a whole new box when all the company would have to do is send me a replacement oar. After discussing this for 15 minutes with the tech rep at INTEX, I was told he would have a manager call me the next day....I knew at the time that no manager would be returning my call and I was correct. This item is ok and my son loves it but I won't order anything else from INTEX. I'm still undecided as to what I am going to do. I don't want to have to purchase replacement oars on a brand new item that arrived defective but I was told from INTEX that this was all they would do for me. So order at your own risk. Intex Challenger K2 Kayak
My package received was exactly as described with everything included. I thought what a bargain! BUT, then we took it out to the harbor. It looks good & floats great! Unfortunately that is about it. There is very little tracking or directional control. You just kinda end up going round & round in circles or floating away with the wind. My husband later pointed out that the skegs (bottom fins) are in the middle. In the middle? Any surfer knows skegs belong towards the rear. We thought about it, maybe we can saw off the skegs & buy new ones to attach towards the rear. It has to be some kind of mistake, I have never seen skegs in the middle of any kind of flotation device before. Very unfortunate because otherwise the boat itself is well made, looks good & would work much better with proper skeg placement. This would be okay if you just wanted to float around in a pond, you don't want to take it out any further than that, you would quickly get frustrated. I guess now I'll be testing Amazon's return policy.....Refund processing was great, good job Amazon! Took one week from UPS drop-off to refund.
Well,My partner and I bought this item back in march of this year.On the plus side,it is easy to inflate,and deflate.Boston valves on it help immensely.The tote bag is great,and it has an air pump that works very well.
As to steering it,the item has little efficacy as to what you would want in a kayak.It is very difficult to steer, and was very irritating to try to keep a straight line in paddling.
I do not recommend this if you want something like a canoe to handle though shorelines,while on a camping holiday.It does not work well.You will be dissappointed.
I ordered this from Amazon, it comes with only one back seat and one back rest for the front (not amazon's fault, the product does not come with two seats as described). I am kind of short so it is very uncomfortable to paddle sitting on the floor at front. It also does not track well, especially if there is some breeze over the pond or lake or river. I would not recommend this to anybody
I've also received the wrong item from this company. After a full week of phone calls and emails they have yet to send me a refund or a shipping label. In fact they encouraged me to ignore the weight restriction. Save yourself the trouble and don't buy this, especially from Backstore.
I purchased the Intex Challenger K2 Model #68306E, but what they shipped in the 68306E Box was last years model #68306 without the Cargo Net and a lighter weight restriction. Customer service was helpful in processing the return and new order quickly and I am awaiting the replacement. But I find it disturbing that Amazon would allow a vendor to ship out an older model in a new labeled box. I saw the same feed back on another order, the person received the older model. It appears that they are trying to get rid of their old stock by decusing it in a new box with the new Model number printed on it. After one occurrence of this problem, I would think Amazon would have put a stop to it. Make sure you verify what you are receiving. I will see if the replacement has the same issues or is correct and will follow up..... - Kayak - Inflatable Kayaks - Kayaking - Kayaks'
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