I also called to verify if the phone was the U.S. version after reading the review that stated it came with a European charger. The customer service person at Amazon assured me it came with a U.S. charger. However, when I received the phone, it came with the European charger. The phone is also European, words are not spelled in the American way and the phone displays military time. This is not a big deal to me, but I would have preferred a U.S. phone. I ordered a new charger and the phone works great. This is also the first bad experience I've ever had with Amazon. Motorola RAZR V3 Unlocked Phone with Camera, and Video Player--U.S. Version with Warranty (Blue)
Due to another reviewer stating they had received a European model, I called in first to verify that this was the US version and was assured that it was. However, when it arrived, it contained a European charger. The scary part was that the Motorola sticker on the box actually stated "euro simple pkg". You'd think that this would have caught someone's attention.
In addition, after working with both the phone specialists (plural) and customer support, Amazon was reluctant to return my money for these phones. Their site states that cell phones are only eligible for replacement and a refund option is not provided. The phone specialists apologized and emailed me a return RMA and UPS sticker. I promptly returned the phones, both the original and the replacement. I received email confirmation of receipt of both returns. Both emails, however, stated that no monies would be refunded due to replacements sent. There was no second replacement/third phone involved. They now have the phones and were stating it would be 3 to 4 weeks for the refund to be researched. Finally, after contacting a supervisor, my refund was processed.
On the upside, I placed another order for the silver razr v3 and it was the correct version. It arrived promptly and worked great out of the box.
Word to the wise!
Got the phone. The phone seems okay but I couldn't charge the battery to find out. The charger has European plugs and won't work without adapter. No way for Amazon to send new charger so you have to buy one or wait weeks for refund or new phone. This is the first negative review I have ever posted for Amazon product.
I have just received it, and I am very upset. Half of the front and half of the back are Blue, the bottom part of the front and the bottom part of the back are VIOLET. Probably this has been assembled using parts of 2 different phones. Very very upsetting, and awfully looking.
Phone was supposedly new. Got no more than a few bars of signal strength out of the box, then with in a week or two, quit working completely. No bars, could not receive or make call. Seller did not responde to email. Made no acknowledgement whatsoever. Save yourself the grief and money and shop else where!
I ordered this as a replacement and haven't been disappointed. Phone was quickly shipped amd arrived in great condition. Set-up was very simple; install battery (it charged quickly), inserted SIM, turn phone on and it worked perfectly.
I received a US phone, as promised. BUT, it is not new, as promised. It is several years older than the current model. It has the AT&T logo on the outside and Cingular software on the inside. My guess is that it a refurb.
I wanted a RAZR V3 because I like them. I have two before this one. This phone is older than either of the phones that I had. I wanted an unlocked phone to take with me to Europe.
Amazon sold this phone from their own inventory. It was not sold by an outside supplier. Shame, Amazon.
BEWARE
Sent a used phone that had a different color back on it where the battery is located. Also had logo's on the screen page and an older charger. Was not a new phone. This was the second phone we received as the first one was an AT&T phone and had no ring tones to chose from. The first exchange went well but when shipped a second rate phone the 2nd time we were mad and very frustrated. The phone won't hold a battery charge and nothing but problems. - Cell Phone - Razr - Razr V3 - Motorola'
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