I received the 1490T on Tuesday evening and downloaded all the updates and new maps. I paired it with my Bluetooth phone and left it to charge overnight. On Wednesday we left Central Florida for the Panhandle and the 1490T worked flawlessly - this GPS was really terrific and we played with most every function. I turned it off and put it in the center console to keep it safe and left it overnight. Got it out and plugged it in the next morning and the screen flashed white then the Garmin name appeared - that is where it sits today. YES, I tried resetting the unit, turned it off and on and with and without the power adapter plugged in. Nothing works - it comes on and flashes a white screen and then the word "garmin" on the screen and it sits there. We made the trip back home without this amazing GPS and were just totally dissappointed. It was so nuch fun using it going up..
This was my 2nd Garmin in 1 week to go bad. I purchased a 265WT last week but the bluetooth would shut the gps down when it engaged. I obtained a RMA from Amazon as I decided to just go ahead and jump up to the latest feature rich unit (the 1490T). I previouslly owned a Magellan Crossover for the past 4 years and it is still running great but I wanted to upgrade and add the bluetooth. It appears that even though Garmin is gaining market share, they have sacrificed their quality to hold profits. I am going to try again with another 1490T as we did really love it but we are concerned over the Garmin GPS quality.
UPDATE - 06-02-2010
I received an email from Garmin support who offered the following (Thank you for contacting Garmin International, I am sorry to hear that this has happened. Your GPS will require warranty service. Please return your device to the address below ---- Once we receive your GPS Unit and check it into the system, you will receive it back in approximately 10 - 14 days. For most units, the device will be exchanged for a newly overhauled device)
YOU HAVE GOT TO BE KIDDING ME!!!! Ship, at my cost to Garmin, wait 10-14 days and get an "overhauled" unit back. After only 5 hours of use on a brand new unit??????????? I'm not a happy camper with Garmin!
NOW - Amazon on the other hand emailed me a return shipping label to send my dead gps back to them and they sent me a brand new NUVI 1490T (overnight) at the same time. AS I am writing this I am already updating my new unit. Amazon is GREAT - Garmin's customer service policy sucks.. (and this was over the Memorial day weekend - WOW)
June 23, 2010 - followup
I've been using the 1490T on a regular basis now and it is working just great. Everything is working including the traffic information updates. I have seen the occasional advertising from the fm traffic receiver but the messages are totally out of the way and cause no problems at all. this is a really terrific GPs and we continue to love it. I downloaded additional POI including the speed and red light cameras. Very nice feature and lets you know in plenty of time to be careful.
Although I love this unit I still harbor negative feelings toward Garmin and their customer service policy.
UPDATE 07-08-10
I received an email from Garmin telling me that I had to download a 'MANDATORY" free update. This update is to fix the previous problem I had on the first unit I had received. I followed the instructions, the download went fine and the new version was updated to 4.40. I disconnected the unit from the computer and the 1490T will no longer run. It is dead as a door nail. I have tried everything but it will not respond at all..
I am again returning this Garmin 1490T to Amazon but for a full refund this time. This Garmin 1490T and Garmin support is the worst there is.
quote---
Here is what Garmin says - Please allow 10-14 days for the repair and return of your device.
We know our customers rely upon their Garmin GPS device(s), especially during the summer travel season, and we regret any inconvenience this situation may have caused. We are committed to developing products that are known for their quality and reliability and will continue to work diligently to earn the trust of our customers..
endquote ---
Garmin has pissed on this customer one two many times. Garmin nuvi 1490T 5-Inch Portable GPS Navigator with nuMaps Lifetime
I recently purchased the Garmin 1490T to take on vacation, I updated the maps (I purchased the lifetime updates) an was ready to go. After traveling 40 miles on a 700 mile trip we passed by an airport and the garmin froze, it would not turn off or do anything. After the battery ran out, we plugged into the power source and tried to reboot, but if froze each time at the loading maps screen. e-mailed Garmin and 2 days later they responded an told me how to do a reset, that didn't work. I also tried to hook up to the computer and it was not recognized. Garmin said I would have to return to have it repaired. I did not purchase a repaired garmin. so I returned to Amazon for a new replacement, hope this one works, it has all the features I wanted. - Garmin 1490t - Bluetooth Gps - 1490t - Nuvi 1490t'
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